SERVICES TO CALLCENTERS

Ring Ring provides an outsourced telephony platform based upon IVR (Interactive Voice Response) services and solutions and can handle automated inbound and outbound calls including SMS.

Thanks to its powerful and state-of-the-art platform and with a team of experienced developers, Ring Ring proposes affordable and complete solutions for automated call handling.

Ring Ring makes it possible for call centers to handle large volumes of calls without having to invest themselves in a costly technical infrastructure (no CAPEX).

Concretely, you can count on Ring Ring for:

• Handling / receiving your calls 24/7
• “Skill Based Routing”: guide the callers through the IVR to the information they desire or to the right person able to answer their question (ACD)
• Scalability: handle your calls in a complete automated way either in “overflow”, in clocklink” or when your call center is closed
• Handle your calls differently depending on the time or the day
• Handle your calls differently depending on the originated numer (CLI )
• Automation of certain repetitive tasks of your agents (FAQ)
• Connection to external databases (web services, API, …) to deliver accurate information to the callers
• Deliver detailed statistics about your calls and your traffic

Ring Ring manages the platform, the relations with the operators, the creation of the IVR scripts, the translations, recordings …

Ring Ring has developed several tools useful for call centers like the “Quality Survey Module”, the “Dealer Locator module” and the “Virtual Call Center solution”.

Virtual Call Center

The Virtual Call Center let you handle incoming calls professionally and without real investments (pay per use based).

• Supervisors within your call center will be able to manage your call center through a webinterface. The interface allows you to :
• Define the openings hours of the call center.
• Define the skills of the different agents.
• Consult very accurate statistics concerning the service level of the call center, the activity of the agents, …
• Your agents will be able to manage themselves when and from where they will treat the calls which are potentially intended to them (using a soft phone). They could thus treat the calls from home (remote work).
• The caller will generally be greeted on the IVR platform and will choose through the touch tones of his phone the competences needed by the agents he will talk to.